Money hungry with no concern for their clients!

The worst possible service from MFC! I app**** for a payment holiday while on maternity leave. The payment holiday was promised to me and then come month end, the usual debit order for my vehicle got deducted from my account. I enquired as to why this happened and apparently one of my documents needed to be amended so that they can reverse the debit. I amended and sent it back...no response and no reversal of the debit. Only to be called and SMS’d by MFC stating that no amount went off my account and I actually owe them an installment, bearing in mind that this has NEVER happened before, only now that I asked for a payment holiday. So while I am supposed to be on a payment holiday, not only did the amount get debited from my account but they want me to pay twice for my vehicle. Every single email sent from their side is generic and a standard response, I am not even talking to an actual person. The customer service is absolutely appalling and nobody cares about you or the situation you’re in. At the end of the day it’s all about the money for them. I do not recommend MFC to anyone!