MISSED PAYMENT ON MY CREDIT REPORT!!!!!

MFC strikes again. This is the company with the worst Administration skills I have ever came across, no one is able to assist you.

When I checked my credit score on TransUnion, it reflected as i had missed a car payment for July 2021 and my credit score went down by 20 points. When i called MFC to query about this, I was told by the consultant that they will rectify the mistake with the credit bureau and everything will be updated.

After about two weeks I went back to check my credit report on TransUnion and now my score has dropped even more by another 21 points and the main factor is because I have no vehicle record even though I have finance with MFC since 2017.

When I called the call center again to find out what the hell is going on, I was given the telephone number of Sharon Mace who suppose to be a Service Resolution Specialist. After I called her on numerous occasions and via email I got hold of her. When I explain my story to her, she says she doesn't know what happened (but she is a specialist) and that I should take a screenshot of my credit report and send it to her and she will send it to someone at the bureau, I sent the requested screenshot to her in less than 5 minutes after dropping the call with the assumption that she will send it to the person at the bureau as promised. When I called her back the next day, to my surprise, she did not send the email or even open my mail. When I ask for an explanation, she starts getting rude.

Once again, my interaction with MFC is miserable, unempathetic, all together very very unpleasant. This is disgusting service to work with I must say. It is very draining to have to go through this unnecessary service from MFC.

Please correct my information with the credit bureau as I have not been at fault. I have a debit order in place which has went off on time every month.