Miss Frietz unprofessional behaviour and her collector Harry Mattheys

I am writing to formally raise a complaint regarding the unprofessional conduct of a collection agent assigned to my vehicle finance account (Account Number: [Insert Account Number]), as well as the ongoing lack of communication from both the collection agency and relevant support teams.

Acknowledgment of Arrears:

I want to start by acknowledging that the vehicle account has fallen into arrears, and I take full responsibility for that. However, regardless of the reason for the arrears, I firmly believe that the matter could and should have been handled in a far more professional, respectful, and legally compliant manner.

Incident Involving Mr. Harry:

On an individual named Mr. Harry arrived at my property claiming he was sent to collect the vehicle. This visit raised serious concerns for the following reasons:

He failed to present any identification proving who he was;

There was no documentation showing which company he represented;

The vehicle he arrived in had no branding or company logo;

The only document he produced was a piece of paper stating that he was “sent by a Mrs. E Frietz” – with no official letterhead or explanation;

He offered no clarity on my account status or what legal authority he was operating under.

This type of approach not only lacks professionalism, but also raises concerns about *****, safety, and legal compliance, particularly under the National Credit Act and the Debt Collectors Act.

Unanswered Communication Attempts:

In addition to the above, I have made numerous attempts to resolve the matter through official channels:

16 phone calls, most of which included voicemail messages with no response;

9 emails sent to the collection agent and/or relevant departments with no reply;

9 calls to Nedbank’s contact centre, where an agent confirmed the collector was available and would return my call — but I never received any feedback.

Despite actively trying to resolve this matter in good faith, I have been met with complete silence and poor treatment.