MFC's Lack Of Providing Natis Documentation 38 Days After Date Of Settlement

I am truly at a loss for words to describe the service that I am receiving from the Motor Finance Corporation ("MFC"). I requested a settlement quote form MFC on 15 October 2021 and proceeded to settle my vehicle finance account on the very same day.

I provided my address for the Natis document to be couriered and was advised that I will receive it within 5 - 7 business days from date of settlement. I followed up telephonically after 7 business days and demanded to discuss the matter with a team leader but MFC refused to let me speak to said team leader. MFC conveyed the message from the team leader that the transaction had not been "processed" on MFC's side yet.

MFC then proceeded to "process" the transaction whilst I was on the phone with them and advised that they will ensure that the Natis document would be couriered to my address within 2 working days from date of telephonic conversation. It is now almost 3 weeks past that date and I have still not received my Natis documentation.

Due to MFC's lack of service and me not being able to obtain my Natis document from MFC, the purchaser of my vehicle advised me on Friday that he is no longer interested in purchasing the vehicle.

It has been 38 days since I have settled my finance account and I have not received another response from MFC. I need to constantly follow up with them. This lack of service is deplorable and is totally unacceptable.

I will most certainly refrain from ever utilising the services from MFC for vehicle finance.