AF
Amanda F
1 reviews | Active since Jan 2015
11 Apr 2019, 12:49
MFC's accounting system stinks
MFC's record-keeping system is in disarray and in my experience the client bears the brunt of the chaos. There are too many people and divisions that don't have effective interdepartmental communication systems.
As a result of this chaos I am found wasting my time and energy on an issue that should have been resolved in-house. This has put me off ever using MFC ever again.
Helpful (0)
Replies (3)0
Replies (3)Motor Finance Corporation's replyOfficial
12 Apr 2019, 08:31Dear nofoolconsumer
We acknowledge receipt of your complaint.
We tried to contact you with no success.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
We tried to contact you with no success.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
Motor Finance Corporation's reply12 Apr 2019, 08:31
Official
Dear nofoolconsumer
We acknowledge receipt of your complaint.
We tried to contact you with no success.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
We tried to contact you with no success.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
AF
Amanda F's updateReviewer Update
15 Apr 2019, 11:33I still have not received the email you refer to in your reply and to make matters worse I've received three more phone calls from the call centre. Seems not even those who are meant to work on customer complaints are able to carry out their jobs effectively; not just the messy accounts system.
Each time the call centre call they end the call almost immediately without communicating. What does this mean? Is it to make up call numbers or to be able to charge clients for bogus calls?
Let's try resolve this matter and show the public that MFC is vaguely functional.
AF
Amanda F's update15 Apr 2019, 11:33
Reviewer Update
I still have not received the email you refer to in your reply and to make matters worse I've received three more phone calls from the call centre. Seems not even those who are meant to work on customer complaints are able to carry out their jobs effectively; not just the messy accounts system.
Each time the call centre call they end the call almost immediately without communicating. What does this mean? Is it to make up call numbers or to be able to charge clients for bogus calls?
Let's try resolve this matter and show the public that MFC is vaguely functional.
AF
Amanda F's updateReviewer Update
17 Apr 2019, 11:41It gets worse.
MFC is so useless their website address to obtain a settlement statement doesn't even work.
Here's what one gets back from the email address they provide.
Your message
Subject: S ******
was not delivered to:
**********
because:
Error transferring to NBP_DEALERWEB/SNA_GATE mail.box; Maximum hop count exceeded. Message probably in a routing loop.
********************
Nedbank disclaimer and confidentiality notice:
This email may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this email or all or some of the information contained therein, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this email is neither an offer or a solicitation to buy or sell any securities, investment products or other financial product or service, nor is it an official confirmation of any transaction or an official statement of Nedbank. Any views or opinions presented are solely those of the author and do not necessarily represent those of Nedbank. Nedbank Ltd Reg No ***.
The following link displays the names of the Nedbank Board of Directors and Company Secretary. [http://www.nedbank.co.za/terms/DirectorsNedbank.htm]
If you do not want to click on a link, please type the relevant address in your browser
********************
AF
Amanda F's update17 Apr 2019, 11:41
Reviewer Update
It gets worse.
MFC is so useless their website address to obtain a settlement statement doesn't even work.
Here's what one gets back from the email address they provide.
Your message
Subject: S ******
was not delivered to:
**********
because:
Error transferring to NBP_DEALERWEB/SNA_GATE mail.box; Maximum hop count exceeded. Message probably in a routing loop.
********************
Nedbank disclaimer and confidentiality notice:
This email may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this email or all or some of the information contained therein, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this email is neither an offer or a solicitation to buy or sell any securities, investment products or other financial product or service, nor is it an official confirmation of any transaction or an official statement of Nedbank. Any views or opinions presented are solely those of the author and do not necessarily represent those of Nedbank. Nedbank Ltd Reg No ***.
The following link displays the names of the Nedbank Board of Directors and Company Secretary. [http://www.nedbank.co.za/terms/DirectorsNedbank.htm]
If you do not want to click on a link, please type the relevant address in your browser
********************
