MFC/Nedbank will take your money without permission

I am extremely frustrated regarding the recent early debit from my account on the 25th for my car instalment. As MFC is aware, my salary is only deposited on the last day of the month. So why are you confused???? The discrepancy between the debit date and my salary date has caused significant financial strain and inconvenience for me. On the 25th, I see that I received an SMS from MFC indicating my salary date does not matchmy debit, which I find unacceptable. Where exactly are you receiving incorrect information from about my salary date???? And without getting permission from me, you've just debited me!!! This situation has directly impacted my ability to cover essential expenses and has caused undue stress. Furthermore, I demanded a call from a manager to discuss this matter promptly and I DEMANDED a formal apology for the inconvenience caused. I gave MFC a chance to resolve this and they don't care. I got an email that they will get back to me in 21 days. How ridiculous! On 27 March I called and spoke with Nomfundo, who put me through to Collections, who cut me off after waiting for 10 min. I called back and spoke to Ayanda who said that we are going in circles and I must wait up to 2 days for just a call back. What an absolute joke. DON'T EVER TRUST MFC.

I trust that MFC will take swift action to address this issue and prevent any future occurrences. I'm so thoroughly disappointed. Wesbank has never messed up so horribly. Go take a crash course from them on how to do your jobs. **I will never again agree to use MFC.

A very angry, Samantha Gounden ***