MFC/Nedbank Care - Care about themselves and not their clients

I phoned Nedbank and MFC to make a payment arrangement as my income will be stagnant for 1 month with a guarantee of my pension fund paying out within the next 60 days. Nedbank declined my payment arrangement and said they will refer me to their collectors if I do not pay my premiums. It is important to note that I have never missed any payment before on my vehicle and on any other debt. I do not recommend MFC or Nedbank for any financing as they do not consider their client needs in a fluctuating economy.