**** MFC/Nedbank.

1) They added a total loss cover to my premium without my consent, even though I have always had comprehensive cover.

2) I then requested that they stop this cover and refund my money. They agreed.

3) It’s now a cat and mouse game as no one knows who is responsible for the refund. Mfc consultant told me that the under writers would send my money. I contacted the underwriters who said MFC would send the money. A full week later there still is no money.

4) All call centre consultants I’ve been dealing with have poorer than poor call etiquette. They have no empathy even at “Client Care”.

5) I hate MFC. I’ve relapsed to an stronger antidepressant just when the Dr was happy with my progress.