MFC.....Don't trust they rob honest clients

So I needed the papers of my car that's paid in full and unfortunately I am unable to get it. I requested for a duplicate and paid R569.00 for this duplication. Not knowing that there was a fine/ warrant pending. So I ask why you say people need to pay R600 for you to tell me there is a warrant. And when I sent an email back asking so what now.....you dont answer.....So where is my money.....or what was that for....exactly...admin charges....Why you rob people like that....