MFC YOU SUCK!

MFC decided to debit my husbands account for his car payment on the 18th of April, we contacted the call center and they admitted that it was an error on their side and that the money will be refunded to us within an hour! Guess what we are still waiting...our account is in a negative now as we did not have the funds for a payment that was not due yet. We spent our Easter at home as we did not have a sent to spend. You hold for the call centre forever and when you do get someone to answer the phone they are so annoyed with you that you can hear the hate in their voices. Needless to say today is the 22nd of April and I still had to follow-up on the repayment as we dont have our money back, I sent them a Facebook message and the reply is that we will have the money by close of business today! Soooo.... MFC who is carrying the cost for our account that is in a negative now? Why were we told on Friday that they money will showing within the hour? A message on Facebook to say that you will follow-up is not good enough! We have questions and we need answers and you are not taking responsibility for your actions.