MFC YOU ARE VERY INCONCIDERATE TO CLIENTS

My vehicle account had an outstanding balance which I made an instant payment from a Nedbank account yersterday. I now wrote to MFC to request a border letter to travel outside the country. The consultant I spoke to requested that I send POP and complete a form he sent and all the required documents so they can process my letter.

I did send all the documents and to my surprise a different consultant responded and said I must wait 48hrs to be issued the letter. My issue is 1. Why request for documents from me and promise to assist they knew very well they were not at liberty to assist me. The consultants at the call center are very lazy and they don't want to work. Had they taken time to listen to the recording of my previous telephone conversation they would have known I was promised ro get the letter today. 2. They know very well that their offices will be closed for Easter holidays and they won't be in the office to assist me dueing that time frame of 48hrs they want me ro wait. So must I put my life on hold. I need to travel tonight and they want me to suffer as a client. They don't have their client's best interests at heart. Highly disappointed 😞 😕