MFC you are disappointing

With the onset of Covid-19 I requested a payment holiday on my vehicle finance, even though I still believe the insurance I pay on my policy incase of loss of income should pay out. Now we are still charged interest on our payment holidays, what frustrates me is that I phoned MFC to request assistance & was told that should I not make a payment that my insurance will lapse, I then asked for the holiday & made a smaller payment after I was told by the operator on the phone that I had to make a manual payment. The next day MFC debited my account. I not only after asking for assistance had a double payment on my account, but I cannot get any assistance to have the one payment reversed. So in essence I have a credit on my account but will still be charged interest on the holiday Assistance.

Your operators do not answer the phone, but you can hear them in the background. This is unprofessional - I have tried for weeks on end to phone, even if phoning first thing in the morning, to sending mails & querying on line.