MFC - Where incompetence comes standard

I have been trying to get my money back from MFC for almost 3 weeks now. I have experienced it all and disgustingly it has been experience over a 3 week period. I of course followed the standard steps of trying to resolve the matter but once the consultant (Susan) became unprofessionally rude, I decided to try another route. I logged a complaint online. I had a super fast response when I logged a query on their website and within a few hours I was phoned. Big apologies....bla....bla...bla - how they are so sorry for the mistake (man-made mistake due to them not correctly checking their work) and promised that my money would be refunded with in 72hrs. THAT WAS 2 WEEKS AGO. I logged ANOTHER complaint last week AND Still no refund. I run a business and I get interest on my money, which MFC is currently holding onto, for NO reason. <br> <br> I find them to be completely ********* and definitely not a good choice of banking institute, if you like your money.