MFC WARRANTY CLIAM... CAN'T BE MADE NO SERVICE AT ALL

I'm very unimpressed with MFC WARRANTY CUSTOMER CARE... IT'S BEEN 3 WEEKS NOW THAT I'VE BEEN CALLING THE CALL CENTER FOR ASSISTANCE ON MY WARRANTY CLIAM... THE EMAIL ADDRESS THAT THEY GIVE TO MAKE A CLIAM DOESN'T WORK... THE EMAIL KEEPS COMING BACK SAYING ADDRESS NOT FOUND... *** the Email address just doesn't work this is so un acceptable... How are you suppose to log a cliam if you can't reach anyone at the call center and the email address doesn't work?? This is very unprofessional. I feel like logging a complaint at the ombudsman... Cause this is false information given to clients