MFC very poor service and tactics not to pay insurance.

I have a vehicle that is financed by nedbank MFC. I was involved in an accident on the 2nd of August to date I havent had anyone assist me. I have been phoning in and sending emails to try get my insurance claim processed as I had total loss cover but I have been told stories. I laid a complaint two weeks ago and still haven't been contacted. It seems like Nedbank insurance is coming with tactics. As a customer I have been treated unfairly as nedbank is not transparent with business. I really would not recommend MFC. The Agents that work there don't want to assist with anything and are very quick to pass the buck. I will obviously be taking this further even to the ombudsman. I have all emails sent to you and you can also check your records how many times I have called and listen to all the recordings.