MFC (Use your imagination to figure out what I think this stands for)

About 6 weeks ago I received a letter requesting proof of insurance. I have sent this to them on 4 different occasions. Today I get an email that they have loaded their own insurance on my monthly payment as from 28.12.2023. Really !!!!! Like ****** hell !! I have just called them and they actually have my insurance details on record but some fool hasn't bothered to load the details. The young lady I spoke to said she "has cancelled it right now". THEN, I get another email (not 5 mins ago) advising me that my request has been sent to the cancellations dept but that the turnaround time is 21 working days !!! MFC take note : if this money is debited from my account, I will sue the living daylights out of you. It is not my fault that you have a bunch of ***********s working for you. And I know that you can change your D/O run to accommodate this change. Be warned, I will not take this lightly. Perhaps the CEO would like to reply to this???