MFC UNLOYAL .. INNOVATION GROUP.. *********

I purchased a vehicle in July 2018. There were minor issues discovered after 216 point check and the dealership fixed/replaced almost everything. The vehicle was purchased on 61 314 km...low mileage for 2013 model which is what attracted me. November 2018 salesman from INNOVATION GROUP calls me and sells me service plan. He tells me my service intervals are 80,100 and 120 000km. My vehicle is now on 100 134km and requires a cambelt change as per manufacturer specifications. guess what innovation group says?

My vehicle should have been serviced at 100 000km.or at four years of age. The vehicle didn't even have an owner at this four year age Limit as it was in a dealership. I called numerous times to check that the service intervals were changed and consultants assured me it was. Let me you ask you this, will you purchase a service plan that ONLY STARTS AT 120 000KM WHEN YOUR CAR IS ON 60 000KM.

I'm disspointed that mfc is allowing innovation group to **** there client out of money. Apparently this is the modus operandi of innovation group as they try everything to not pay for major services. I'm seeking legal action and going to the ombudsman BECAUSE the consumer protection act states if you purchase a product or service you must be able to use it for its intended purpose. So I cannot use the service plan for its intended purpose and I cannot use my vehicle for my intended purpose without it being serviced.

The emailed feedback I received was pathetic as it seems like it was a copy and paste document from innovation group and the best line says, wait for it.. "YOU DID NOT SERVICE YOUR VEHICLE WHEN IT REACHED 100 000KM" but my current mileage is 100 134km give or take. My complaint number is CP-*** Policy number NG/SO/00689/14759