MFC unilaterally changed my title without consulting me

MFC's application process gives potential customer title options. When I submitted my funding application earlier this year, I indicated what my title is. However, MFC decided to change it unilaterally and gave me a title that is not mine; one not reflected in my application form.

For months, I have complained about this through e-mails and calls, and each time MFC staff apologized to me and told me that my correct title had been changed, only for the next e-mail to address me with an incorrect title I complained about.

I am beginning to suspect that there is more to this refusal to use the title I reflected on the application that MFC is willing to divulge or admit to me. Whatever the reason, my consumer right is being violated here.

If MFC uses generic titles for its customers, then it must say so upfront. It must not have options on its application form only to disregard titles which customers disclosed. If it wants customers to submit proof of their titles, then it must be clear on that from the outset.

What MFC cannot do is let its customers believe that it wants to correspond with them by using their correct titles, only to unilaterally allocated them new ones. This is unacceptable to me!