MFC - UNACCEPTABLE BUSINESS PRACTICE

Hi

Please assist me urgently. I app**** for a personal loan last week at Nedbank but unfortunately it was rejected.

It was declined because of the car I took through MFC, there is an outstanding amount which needs to be paid.

I have checked with my insurance and they have confirmed that I had a shortfall and that amount should have been settled through it.

The person who was assisting me with this matter for car settlement was Lesego Kganane but she is not assisting at all. I have been trying to contact her from last week via emails and calls without success.

She not saying anything and this is not the first time I am complaining about her. In 2019 I also got the same treatment, although she mentioned that she was off-sick but she only rep**** after I logged a complaint.

I also haven't received back the money they debited for the written-off vehicle.

As a Nedbank client I am not happy at all with this kind of treatment. Can you please get someone else to assist me with matter. I have been using Nedbank for more than 10 years now but to get this kind of treatment is not acceptable at all.

Thank you.