MFC - UNACCEPTABLE BUSINESS PRACTICE

My vehicle was written off. My insurer settled the outstanding amount. I took out Regent Insurance Policies now M-Sure when I purchased the vehicle to cover any shortfalls etc. I have just received an sms informing me that MFC has made a payment arrangement for me to pay R2060.34 per month without contacting me and without contacting M-Sure who are waiting for an amount to be given to them so that they can settle the shortfall amount. This is unacceptable as I have policies that I have paid every month that were included in my monthly vehicle instalment to MFC. I cannot believe the incompetence of the staff at MFC. I do not owe MFC anything. They just have not done their jobs and sent the shortfall amount to M-SURE for payment.