MFC Unable and takes forever to refund clients

Have been struggling to get a refund from MFC since the beginning of January 2021.

Terrible service. I have been promised this week on Monday (2 Feb), I will have it before the end of this week.

Before that I was told that MFC is "unable to process" my refund as the vehicle account is closed, although the closed account has got a positive balance of R3800...

Just keeps going on like this. Been a loyal client for 7 years, and this is what you get in return when MFC owes you money.