MFC thrives Nedgroup

Mfc pathetic services

Last year i was retrenched from my job and this was brought to the attention of mfc. I did have an active policly with them , however they did not do anything with regarda to this until i checked my paperwork and i did have a loss of income / retrenchment policy with the nedbank group . Here is my story whom it may concern

.I write this complaint with absolute disappointment about how I have been treated as a nedbank client by the Mfc division. On the 27th of September 2023, two males visited my residence (4 davaram street, shall cross, Durban). I was at work and received a call from my tenants wife who was in tears after being harrassed by one of the men who demanded for my vehicle (Toyota fortuner). The males pushed my tenant onto the vehicle and pulled his jacket demanding for the key of my vehicle. When my tenant asked to see some Identification, the male (fortune) reached for his firearm (which was in the back of his pants) as verification of who he was. The other male who was with fortune mentioned that my tenants need to comply or they will be arrested as fortune is an "ex cop". This experience has been so traumatic for my tenants in which they went to lay a report to the chatsworth SAPS. This was no way for someone to behave, this was as if we were being hijacked. Outside my residence there is a security who is one of four witnesses to this incident. When I heard my female tenant being harressed while I was on the call, I asked her to pass the phone to the male so I could understand what was going on. He was absolutely rude to me and did not want to hear anything I had to say. I was not present, I was not allowed to take my valuables out of my vehicle and I have papers worth over R30 000 inside. I was then given the number of a female named Renae in the legal team department. When I called her to find out why I did not receive any sort of summons I was told that summons was issues to an address I do not reside in. When I tried to find out what else I could do about this situation or if I could call back tomorrow I was told by renae "what do you want to call me back tomorrow for" please listen to the telephonic conversation. I then tried calling back to speak to her manager Lukas who was also marking remarks like "why are you calling us now when you want us to help you". He said that my address is not 4 davaram street and that my address is 109 crossmoor drive. I tried explaining to him that I've been living at 4 Davaram street for the past 7 years I would never have not updated my address when I financed the vehicle in 2019. MFC would have two addresses. I even tried explaining to him that I sent an email to sivesh from collections but Lukas kept cutting me off. He kept saying this is the law everytime I explained how the men approached the situation. I asked him if it's also the law to get people on behalf of nedbank mfc to show clients firearm as verification. He was so cynical in the tone spoke to provide me with the email address for complaints (please listen to that recording). It's absolutely frustrating and heart breaking to speak to people that were supposed to assist you but rather they are trying to provoke you. While going through my app I noticed that I have a retrenchment policy in place. The email I sent to sivesh (the email I was trying to tell Lukas about while he kept cutting me off) was sent on the 17 may 2023. This email was sent after a telephonic conversation with him advising him that my number has changed and that i was retrenched hence I could not pay my full installment for the month. He did not tell me that I had this policy in place that could have helped me. My email was sent to him to please get back to me however I did not get a response till date. I feel like I was treated really unfairly and in a very ********* way by legal team as well as the Mfc division. I am about approximately 4 months in arrears and had I been advised of my policy it would have covered me for 6 months and my vehicle would have not been taken away. When I spoke to Lukas prior to my discovery of my policy I asked him if there was a way for me to pay my arrears and make an intention to reinstate my agreement now that I'm employed again for the past two months. He said he was not willing to because there's nothing to be done. I would really appreciate it if this matter can be treated as urgent and important because this whole experience was not handled correctly. I wasn't issued with letters but when I questioned it Lukas said that it was issued to another address (I don't live there, I don't know anyone who lives there). He said it doesn't matter because a summons can even be pushed in a gate or left at a door which I feel is ridiculous to leave an important letter at a gate without knowing if the person you trying to reach stays there or not. I had spoken to the law enforcement and Legal teams and I was advised by them that way in which Mfc a division of nedbank handled the situation was against the law and *********. I was also advised to persue a legal battle if this is not addressed as I feel that I was bul**** due to being

Mfc has traumatized my entire family with their lack of respect for people .

We have witnessed who saw the bully.

My car was taken away after paying R350 000 yet mfc didint do their job right