1 reviews | Active since Apr 2019
MFC sucks!
After being a client of MFC since 2012 I’ve app**** once gain for motor finance and was approved last week Friday. I was then declined due to an error on my salary slips. I then called the call centre and the consultant told me to resubmit the correct payslips of which I did and I further went to get my employer to write a letter stating it was an error however the bank statements also serve as confirmation of salary. I was again declined so when I phoned the told me that they cannot assist me becos they do not accept corrected payslips nor a letter. I then asked to speak to a manager of their validation department of which I did and she told the same story but told me she will have to come back to me as I was upset and asked due to my employer’s mistake I cannot be assisted. She then called me back and told me to submit a bank statement reflecting my March salary. When I submitted that it was again another story.. there is a home loan in my name and I said yes my husband pays that then they’ve requested his bank statement for proof and then after that submission it was again I have a shortfall and now I have to resubmit my expenses. I am so ****ed. It’s the worse service I’ve ever received. I was up and down to the bank, back and forth with requested documents and mind you the consultants sound as annoyed by it’s own validation department. It’s been a week and all I get is declined emails and when I follow up it’s a requested for repeated submissions or this or that but when I speak to them then it’s just send this or that and everything will be done. Besides the seller also getting same old requests for information over and over and keep resubmitting but tomorrow he gets it again. It’s not the case at all...... MFC sucks!
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Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to service resolution specialist for perusal.
You will be contacted shortly.
Kind Regards
Sharyl Naicker
Client Value Management
