MFC - *****ing money / No answers / RUDE

I am having endless struggles with MFC (Nedbank) to have my Vehicle Finance Account settled. My account was under debt review and I was advised by my Debt Counsellor that the account was paid up in October 2018. I contacted MFC end of January 2019 to obtain the paid up letter, I was advised that I still owe them money. I am now in a dispute with MFC and struggling to get answers from them as to why my account is not closed. They are advising on interest on arrear amounts which according to me cannot be done as they agreed to certain rates and fees when the debt review was logged. Furthermore, we have asked endless questions which we are just not getting an answer on. No one from MFC has contacted myself or my debt counsellor to enquire on payments not received, so if I did not phone what would have happened, MFC would have just charged more and more fees. I have not had any issues with any of my other accounts, where one was Wesbank also a Vehicle Finance Account, but MFC just seem to not care and not give proper answers, instead of trying to resolve the matter I am being referred to the Banking ombudsman. In the interim I am being penalized as I cannot get the court order lifted for my debt review until this matter has been sorted. I am disgusted and will definitely not finance my next vehicle with MFC. Edmund du Toit is rude, unprofessional and CUSTOMER SERVICE is definitely not in his vocabulary!!!