MFC Shocking

How do I change my vehicle finance company?! That is the actual question I should be asking myself. MFC sent someone to my home to come and repossess my vehicle without following the legal proceedings of the NCA in South Africa. There was no court order communication for voluntary surrender! That is against the law. MFC does not respond to any communication from clients on email whatsoever. If they respond to communication from clients none of this would ever happen.