MFC Service Plan

I have a service plan with MFC signed up via their telemarketing campaign. Policy number NG/SO/***. I clarified many points before i accepted the policy, two of them being that i can take my Jeep Cherokee to any Jeep dealership, and that i do NOT pay upfront in cash except for parts not covered.<br> Jeep Umhlanga is literally under 5 minutes away from my home, so i booked the service there, but on the day of the service, they would not accept the policy documents presented to them. After much investigation on my part, i was informed that they do not accept this policy because of non-payment from MFC. This was information received from the service department manager Nilen, he can be contacted on 031 - ***.<br> I also spoke to Roshelle from MFC (***), i made 3 calls to her, but she failed to resolve the matter, only suggesting that i take the vehicle to another dealership. But that is not the agreement, why should i drive out of my area, i accepted the policy because i can take my car to the dealership of my choice. may i also note that Roshelle changed her name to Mitchelle on the second call to her, to which she admitted when questioned. MFC is not interested.