MFC, service of clowns

My finance was settled, I then receive a message stating that the debit will run on the Friday. I called the contact center on Thursday and they asked for the POP so that they can check if the account has been settled. I send them the documents and they confirm that the account is closed and that they will not debit the account.

Friday arrives and they debit the account. I call them and then it is a back and forth around statements, proof of settlement, and the bank statement that the debit ran since they cannot see any debit that ran. 5 calls and three emails later they say that the debit was loaded 7 days before the debit date and that they can not stop it. The query has been loaded and the turnaround time is 7 to 10 working days for the money to be refunded.

What a bunch of jokers, I am going to close my accounts with Nedbank, and I will refrain from doing any further business with MFC as well. They cannot update email addresses, confirm the old one, and then after a couple of requests to update it, they finally get it right, after they have confirmed the new email they referred back to the old email again. What on God's green earth are these people smoking? Absolute **** service, cannot set expectations or even tell the truth, just outright lie to clients and then make it someone else's issue.