MFC Service had put me off of even getting a car shocking

The treatment I have received as a loyal customer in using MFC to finance my vehicles. A brief history as to why I am taking time out of my day to write this review. I have financed two vehicles through MFC never defaulted. My parents both have just recently paid there last installment with MFC. We have always advised people to request MFC for vehicle finance.

Recently my wife app**** to buy a car for me on her name. She is still in the process of getting her license not that this should matter as I am the driver of the vehicle. She qualified for the finance however due to Covird my License was expired. I converted the file from Jpeg to PDF. I did not review the file and sent it . I was informed by both dealerships that a note is on file stating do not accept any further applications ********** license . I am informed that MFC are linked to ENATIS System on the system it clearly reflects that my lisence is not *****ulant and it was clearly a conversion and merely required a new clear copy. I tried resolving this with MFC i was pushed from one person to the next and I had issued them with a request to have that alleged ********** license removed from the profile as firstly it was premature and simply irresponsible to have even said that in the first place when your own system reflects otherwise. none the less I am yet to receive an feedback. The treatment received from MFC was shocking needless to say we have not bothered to get a car as we are so taken back by the treatment recieved from a insitution we used to promote. A simple file conversion issue and i was never requested for a clear copy or even have the situation escalated. my Attorney wrote the MFC and we did not receive a response . The treatment is an affront to what MFC core values are such flagrant injustice continued unabated the accusation amounts to deformation of character before you accuse check your own systems this is not a game and i intend to write to the ombudsmen regarding this matter in its entirety unless i hear back from MFC by close of business tomorrow the 09/10/2020