MFC Rules

Dear MFC

I understand now why people are rude to call centre staff. You have stupid rules and then the call centre staff must bear the brunt of customer irritation.

I'm late in paying my account because I am self-employed and pay my account when I get paid. I asked the call centre staff to change the due date to 15-th of the month and she said she can only change it once the account is up to date.

I don't have time to think of calling you once the account is up to date, so this means that you are going to waste precious callcentre staff time to call me every month to ask me when I'm going to pay my account.

Please fix your process.