sS
salome S
1 reviews | Active since May 2016
28 Dec 2023, 16:48
MFC ROBBING CLIENTS WITH DEBIT ORDER DEDUCTIONS BEFORE THE AGREED DAY --- 1ST OF THE MONTH IS NOT THE 27TH, 28TH NOR 29TH !!!
I am on a FIXED 10% INTEREST RATE. That means that the INTEREST I am being charged on my finance has ALREADY been PRE-CALCULATED in order to facilitate the 1ST (FIRST) of each month for the debit order to go off my account.
The contract (agreement) I have signed with MFC authorises MFC to take the debit order amount off my account on the 1ST (FIRST) of each month NOT 3 to 5 DAYS EARLIER !!!
NOWHERE in the contract that have I signed, does it mention anything about my debit order will go off ANY DAY prior to the 1ST (FIRST) of each month.
I NEVER HAVE ANY MONEY IN MY ACCOUNT PRIOR TO THE 1ST (FIRST) OF EACH MONTH. I only get my money in my account on the 1ST (FIRST) of each month ----- NEVER EARLIER !!!
For more than 3 (THREE) years there has NEVER been ANY problem, now all of a sudden you send out notifications at 19:38 at NIGHT on the 27th stating to call you on the 27th should there be a problem. HOW CAN WE CALL ON THE 27TH AFTER BUSINESS HOURS ????
If this is your new way of *****ING from the public, I will CANCEL the debit order and do an EFT ON THE 1ST of EACH MONTH.
I DO NOT AUTHORISE MFC TO TAKE A CENT FROM MY ACCOUNT BEFORE THE 1ST (FIRST) OF EACH MONTH.
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Replies (3)0
Replies (3)sS
salome S's updateReviewer Update
28 Dec 2023, 17:34THE DEBIT ORDER WILL BOUNCE AND I WILL HOLD MFC RESPONSIBLE FOR ANY RELATING BANK COSTS. I AM GOING TO LAY A FORMAL COMPLAINT WITH THE OMBUDSMAN. THIS TYPE OF PRACTICE IS NOTHING LESS THAN DIRECT THEFT !!!
Set the record straight NOW !!!
sS
salome S's update28 Dec 2023, 17:34
Reviewer Update
THE DEBIT ORDER WILL BOUNCE AND I WILL HOLD MFC RESPONSIBLE FOR ANY RELATING BANK COSTS. I AM GOING TO LAY A FORMAL COMPLAINT WITH THE OMBUDSMAN. THIS TYPE OF PRACTICE IS NOTHING LESS THAN DIRECT THEFT !!!
Set the record straight NOW !!!
sS
salome S's updateReviewer Update
03 Jan 2024, 15:44Still NO reply ???? That figures. I have closed my bank account today, and opened another with an entirely different bank. I will NOT allow you to entitle yourselves to MORE than your dues !!!
sS
salome S's update03 Jan 2024, 15:44
Reviewer Update
Still NO reply ???? That figures. I have closed my bank account today, and opened another with an entirely different bank. I will NOT allow you to entitle yourselves to MORE than your dues !!!
sS
salome S's updateReviewer Update
07 Jan 2024, 11:22MORE THAN A WEEK AFTER FILING MY COMPLAINT< THIS IS THE REPLY I RECEIVED FROM Ntombikayise Ndaba :
From: Ndaba, N. (Ntombikayise) <***>
Sent: 05 January 2024 16:45
Subject: FW: DEBIT ORDER DEDUCTION DATE --- Complaint : ***
Importance: High
Sent: 05 January 2024 16:45
Subject: FW: DEBIT ORDER DEDUCTION DATE --- Complaint : ***
Importance: High
Good day Mrs S Magerstein
We acknowledge the complaint received.
Please note that the reason your instalment increased is when you change from a prime rate to a fixed rate instalment increases as 0.75% was added to your previous interest rate of 9.25% to 10%.
Therefore the instalment is bound to increase it will not remain the same.
Hope the above is in order.
Kind regards
Good day Ntombikayise
MY REPLY THERETO :
I refer to your UNRELATED reply to my complaint :
I am at a loss for words ----stunned, shocked, disgusted and appalled would be some of the words I can describe my feelings and emotions after reading your reply …
PLEASE point out EXACTLY which part, phrase, sentence or word in my complaint (below) lead you to believe that my COMPLAINT related to the AMOUNT payable on the debit order ???
My complaint was NOT about the debit order AMOUNT --- NOR the INSTALMENT amount. I am NOT stupid NOR dumb. I am WELL aware of the FACT that the debit order amount (instalment) increased on 01 MAY 2022 ALREADY !!! As a matter of FACT, the ADDENDUM, which I have ACCEPTED, has been in force for MORE THAN A YEAR already !!!
My REQUEST is that you read my complaint AGAIN, COMPREHEND the nature of the COMPLAINT and reply to the ACTUAL content thereof !!!
AGAIN I STATE THE FOLLOWING :
1. I am on a FIXED 10% INTEREST RATE. That means that the INTEREST I am being charged on my finance has ALREADY been PRE-CALCULATED in order to facilitate the 1ST (FIRST) of each month for the debit order to go off my account.
The contract (agreement) I have signed with MFC authorises MFC to take the debit order amount off my account on the 1ST (FIRST) of each month NOT 3 to 5 DAYS EARLIER !!!
2. NOWHERE in the contract that have I signed, does it mention anything about my debit order will go off ANY DAY prior to the 1ST (FIRST) of each month. I NEVER HAVE ANY MONEY IN MY ACCOUNT PRIOR TO THE 1ST (FIRST) OF EACH MONTH. I only get my money in my account on the 1ST (FIRST) of each month ----- NEVER EARLIER !!!
3. For more than 3 (THREE) years has there NEVER been ANY problem, now all of a sudden you send out notifications at 19:38 at NIGHT on the 27th stating to call you on the 27th should there be a problem. HOW CAN WE CALL ON THE 27TH AFTER BUSINESS HOURS ???? THEN, on the 28th of DECEMBER 2023 you had the AUDACITY to already debit my account.
4. I DO NOT AUTHORISE MFC TO TAKE A CENT FROM MY ACCOUNT BEFORE THE 1ST (FIRST) OF EACH MONTH.
5. I herewith request that you set the record straight ! or I will NOT hesitate to lodge a FORMAL complaint with the CREDIT OMBUDSMAN and ALSO go VERY public on all media platforms for the PUBLIC to be made aware of MFC’s THEFT !!!
I DEMAND A PROPER AND ACCEPTABLE EXPLANATION FOR YOUR DUBIOUS ACTIONS !!!
sS
salome S's update07 Jan 2024, 11:22
Reviewer Update
MORE THAN A WEEK AFTER FILING MY COMPLAINT< THIS IS THE REPLY I RECEIVED FROM Ntombikayise Ndaba :
From: Ndaba, N. (Ntombikayise) <***>
Sent: 05 January 2024 16:45
Subject: FW: DEBIT ORDER DEDUCTION DATE --- Complaint : ***
Importance: High
Sent: 05 January 2024 16:45
Subject: FW: DEBIT ORDER DEDUCTION DATE --- Complaint : ***
Importance: High
Good day Mrs S Magerstein
We acknowledge the complaint received.
Please note that the reason your instalment increased is when you change from a prime rate to a fixed rate instalment increases as 0.75% was added to your previous interest rate of 9.25% to 10%.
Therefore the instalment is bound to increase it will not remain the same.
Hope the above is in order.
Kind regards
Good day Ntombikayise
MY REPLY THERETO :
I refer to your UNRELATED reply to my complaint :
I am at a loss for words ----stunned, shocked, disgusted and appalled would be some of the words I can describe my feelings and emotions after reading your reply …
PLEASE point out EXACTLY which part, phrase, sentence or word in my complaint (below) lead you to believe that my COMPLAINT related to the AMOUNT payable on the debit order ???
My complaint was NOT about the debit order AMOUNT --- NOR the INSTALMENT amount. I am NOT stupid NOR dumb. I am WELL aware of the FACT that the debit order amount (instalment) increased on 01 MAY 2022 ALREADY !!! As a matter of FACT, the ADDENDUM, which I have ACCEPTED, has been in force for MORE THAN A YEAR already !!!
My REQUEST is that you read my complaint AGAIN, COMPREHEND the nature of the COMPLAINT and reply to the ACTUAL content thereof !!!
AGAIN I STATE THE FOLLOWING :
1. I am on a FIXED 10% INTEREST RATE. That means that the INTEREST I am being charged on my finance has ALREADY been PRE-CALCULATED in order to facilitate the 1ST (FIRST) of each month for the debit order to go off my account.
The contract (agreement) I have signed with MFC authorises MFC to take the debit order amount off my account on the 1ST (FIRST) of each month NOT 3 to 5 DAYS EARLIER !!!
2. NOWHERE in the contract that have I signed, does it mention anything about my debit order will go off ANY DAY prior to the 1ST (FIRST) of each month. I NEVER HAVE ANY MONEY IN MY ACCOUNT PRIOR TO THE 1ST (FIRST) OF EACH MONTH. I only get my money in my account on the 1ST (FIRST) of each month ----- NEVER EARLIER !!!
3. For more than 3 (THREE) years has there NEVER been ANY problem, now all of a sudden you send out notifications at 19:38 at NIGHT on the 27th stating to call you on the 27th should there be a problem. HOW CAN WE CALL ON THE 27TH AFTER BUSINESS HOURS ???? THEN, on the 28th of DECEMBER 2023 you had the AUDACITY to already debit my account.
4. I DO NOT AUTHORISE MFC TO TAKE A CENT FROM MY ACCOUNT BEFORE THE 1ST (FIRST) OF EACH MONTH.
5. I herewith request that you set the record straight ! or I will NOT hesitate to lodge a FORMAL complaint with the CREDIT OMBUDSMAN and ALSO go VERY public on all media platforms for the PUBLIC to be made aware of MFC’s THEFT !!!
I DEMAND A PROPER AND ACCEPTABLE EXPLANATION FOR YOUR DUBIOUS ACTIONS !!!