MFC *******

I have been trying to call MFC for the past 3 weeks n the person who is handling my account is hardly at work, the last time I called them, the consultant tried to put me thru to the supervisor after I have explained my situation BT I held the fone for over 30 minutes and I decided to hang up. I find it very difficult to deal with them. I have been paying for my car since 2007 till today (2019) I am still paying, I pay an amount of R2500 monthly n still owing n d worst is i dont know how much is still outstanding, I don't get any statements or update, that is d reason I decided to call them n find out but I can't. I am tired of paying, I can't even put food on d table because I am being ********** by MFC.