MFC refusing to refund me

I am writing to formally request the refund of a payment made to MFC that was due on 23 February. Despite my account being fully settled and no outstanding balance owed, this payment was processed. I have since been sent from one department to another without resolution, and my concerns have not been addressed.

I respectfully request that the amount be refunded immediately, as I do not owe MFC any money. Please confirm receipt of this email and provide a clear timeline for when the refund will be processed.

For reference, the payment details are as follows: - Payment date: 23 February I trust that MFC values its customers and will resolve this matter promptly.