MFC refuses to change banking details... How will you get paid??

Karabo at customer services is a disgustingly rude agent and did not help one bit!!

I was trying to change the collection banking account details with her as I am closing my bank account. I wanted to change it to a Capitec Account. When she asked me if the account was my own account I told her that it was my wife's account. She said I cannot change it to her account and I told her my wife is sitting with me and she can talk to her to authorise the debit order. I then gave the phone to my wife: and Karabo told my wife to give the phone back to me. Karabo then told me that is not the procedure and she will not entertain this at all. I told her then fine there will not be a payment next month because the account from which they will try to debit will be closed. I then hung up and will not waste my breath on her any further!

I try to call and arrange change in bank details and then she gives me this massive attitude and refuses to process the change, even though my wife, who is the account holder, is right here with me and ready to confirm her banking details... What pathetic nonsense is that? Do you not want to get paid?