MFC Refunds and Messing up Account

Since 13 March I am struggling to get my Refund of R12 266.24(Warranty Refund that is been paid back in to my MFC Account) paid back in to My FNB Account.

Today is the 29 March.

MFC is Quick to take legal action against a client if one payment is 2 days late. How is this fair to consumer to get back your money with in 3 Working Days.

On the 27 of March I received a phone call from MFC stating that My Account is in Arrears!

On the 28 of March I received a Message "Your vehicle/asset account (******) is reflecting an arrear amount of R12 266.24. Please effect payment or contact us on ********** 031. MFC" Clearly one of MFC Agents went and messed up my account and instead of refunding me the R12 266.24 into my FNB Banking Account putting my account in arrear with that amount!!!!!

Today is the 29 of March and no one at MFC can sort out my Account just putting me on hold or making promises.

I will take this matter further as this matter is almost going on for a month now.