MFC Refund Issues

I had my car financed with MFC, unfortunately my Wife was in an accident and the car was written off, my Wife luckily had minor injuries and is okay. Our insurer was extremely efficient and the car was settled in a few days.

Queue MFC... They still continued to deduct a monthly installment for the vehicle after the vehicle has been settled. I have, since the debit order date, called their Claims department on a daily basis... Every day I get the same story, they cannot transfer me to the Claims department as they have problems with their telephony, once they transfer the call it just loops back to the switchboard.

At this point I started asking for direct numbers, it went as far as 6 direct numbers for this department and with all these numbers I get the same result.

I then contacted my insurer, and get this, my insurer manages to put me through to their claims department. Crazy right... The lady who then assisted me told me to email *** to request the refund.

I did as I was told, got no response for 2 days on any of my emails. I eventually received an email requesting some paperwork, which I then sent... and guess what? No response after another multitude of emails and still no refund. In total it has been a month and a few days after the debit order was actioned.

The worst care center I have ever come across. If the shoe was on the other foot they would be harassing me for payment and blacklisting me in a heartbeat. They should allow customers to take the same actions against them.

Regards Wouter