MFC poor service

My motor vehicle warranty has expired in Dec 2020, however I am still being charged for the amount. I have contacted Innovation Group to cancel the charge, however they informed me that I need to contact MFC to have that amount cancelled, as the policy is expired on their side. I am being charged for a warranty that has expired almost 3 months ago. I sent a request for mfc to contact me, sms was sent informing me that I will be contacted in 6 days. 8 days later, still no contact or attempt at emailing me. Poor service by mfc. I have never missed a payment with them.