1 reviews | Active since May 2018
MFC Poor Service
My car is financed by Mfc. 3 months back i have app**** for covid relief as my salary was cut off by 50%. And now unfortunately i am retrechend. I submitted documents that were needed along with my retrenchment letter at Nedbank Vaal Mall branch. I have policy whereby if I'm retrenched then the insurance will cover me. I have recieved an sms in the beginning of September to notify me they have recieved my documents. I've been making calls, sending emails to follow up on my claim. The answer i get is they will come back to me, till today. I am stressing because i dont know if my claim will be processed on time. I dont want to be harrased by consultants next month for not receiving the installment. Knowing very well i lost a job, there will be no income into my account. What is the reason for the delay? There's no communication at all not even email atleast to update me NOTHING. But if you miss one payment, what they know is to call you every minute. I am waiting to hear how are they going to cover me since i have a policy. I expect feedback ASAP.
We acknowledge receipt of your complaint.
A service resolution specialist will be in contact with you to address your complaint.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
A service resolution specialist will be in contact with you to address your complaint.
Kind Regards
Client Value Management
I need to know why was the installment debited from my account this morning? My claim was approved, i recieved an sms and email confirming that the policy will pay cover me for the next 6 months. And the installment for October has already been paid on the 1st. Now at midnight you debited my account, for what if i my ask? I need that money back into my account ASAP. I'm not working, i had to use that money to buy food for my kids. Meaning next month also i will be harrased by the consultants for not finding money in my account? The service is so bad, clearly nobody cant seem to be doing the right job. This is so annoying and frustrating, i had to fight first so my claim can be approved, nobody bothers to return my emails or even phone back???????? i want my money back as in now.
I need to know why was the installment debited from my account this morning? My claim was approved, i recieved an sms and email confirming that the policy will pay cover me for the next 6 months. And the installment for October has already been paid on the 1st. Now at midnight you debited my account, for what if i my ask? I need that money back into my account ASAP. I'm not working, i had to use that money to buy food for my kids. Meaning next month also i will be harrased by the consultants for not finding money in my account? The service is so bad, clearly nobody cant seem to be doing the right job. This is so annoying and frustrating, i had to fight first so my claim can be approved, nobody bothers to return my emails or even phone back???????? i want my money back as in now.