MFC poor service

MFCs consultant gave me incorrect info regarding a client overseas being able to get finance, purchase and collect a vehicle. Client paid a holding deposit for the car, for MFC to inform us of the correct processes. Call centre service is appalling, not one call back or apology or any feedback as to what they can do for the Client or what is being done to train their consultants correctly. Service is below poor Consultants not properly trained or monitored No feedback from Management