MFC - Poor Customer Service

Good Day. It seems like mfc or their courier has lost my Natis Documents after I settled my vehicle but no one from MFC has contacted me regarding the issue. I had to make multiple calls to mfc to find out only from their courier. It is really *********** customer service considering that I have just taken a new finance agreement with them. Due to this document going missing I have lost the sale on the vehicle that was settled which I needed to put into the new vehicle that I purchased. I also need to find out how to cancel this finance deal with with mfc as I do not want to take any more hp finance from mfc. The lady (Kelly Smith) at their call centre had me on hold for so long this morning without getting back to me to inform me that she will be long. They don't seem to care it seems. The manager who spoke to me this morning knew about my issue only on Friday but still did not call me to let me know that there is something being done about rectifying the situation. Note that I had to call the manager... she didn't bother to call me even this morning.... her response was that she was waiting for to call someone at the traffic department.... But common customer service seems non-existent.