MFC pathetic and useless service ever

Mfc doesn't care about his clientele. Here is my story and it is now for the 2nd time complaining about them. I lost my job December and failed to make payments for 2 months, fine Bridget Mohanjana if I'm not mistaken called me and advised that my account is in arrears and I explained my situation she then said okay after 2 days I receive a call from Graham from Turnstone debt collector calling with his personal number not company phone or anything telling me I was handed over and I advised that I would like to make payment arrangements to pay the outstanding amount on the 25th of February 2021 abd he said I should send him an email advising that I will make payments on the 25th February. Fine noted email was sent to him as advised after 2 days again Graham calls me and he says MFC refused to make payment arrangements reason being is that I have been making payment arrangements and without honoring the agreement so they cannot take that chance I then ask him if I failed to honor those arrangements how is it owing 2 months cause it could have owed more than that and he said he doesn't know Bridget is the one who gave instructions to collect the car. I asked for Bridgets number so she can send me the statement where I failed to honor arrangements he said he doesn't want to speak to me. Fine he then said he will come and take the car Saturday which was the 13th of February and I was suprised that MFC collections work on a Saturday cause according to my contract there is no where it states that the car my be collected weekends I only know during the week. He said no because Saturday he will be working around my area so he will just come through. Okay fine Saturday he came through and when he explained to me he said that it is not Ike I'm handing over the car for auctioning instead it will be kept in the storage for 10 days and if I can't make payments then it will be sent to Auction okay so I manage to hook up the amount that he told me I'm owing plus their fees since I'm handed over which was in total R9075 of which the R500 it goes to them that was on the 19th of February. When I called him he said he has done his part so I must call MFC storage so they can release the car to my surprise when I call Bafana Ntshamgase he is now telling me about other fees that I need to pay before their release the car. He calculated Admin fee R400, towing truck R1800, Debt collector fees R4k and storage fee for 300 and nobody advised about those extra cost and the guy was adamant that he will not release the car unless I pay those fees and all in total amount to 6 thousand something. What's worse is that I sent all these details to my lawyer who is now deing with them and it is now 2 months and we only got a response that they are still investigating these "allegations" on the 17th March 2021 and they will revert back. It is now 2 days with no response. Thereafter they send me an SMS to say that my query is resolved and closed with no communication to my lawyer or whatsoever or at least advise on their findings nothing. I have never seen a company that is so rude, heartless and don't care about their people. After I wrote to Hello Peter first time I got a call from Chantelle advising that the manager is going to call till this day no one called except the email response that still doesn't make sense as to how they took the car and breach their contract because no Letter of demand was sent to me nothing to notify me thst I failed to make payments. I need this resolve and I need MFC to contact my lawyer ASAP or I will take this to court. My Lawyers number *** or email him at *** or email me at ntombipre****mail.com. I don't want them to call me they should call my lawyer and resolve the matter with him. All I want is for them to bring my car back because this thing of holding it without any valid reasons it is costing my business and I have made the payment and the car is up to date.