MFC - pathetic

Absolutely pathetic customer service and very unprofessional. Henry Masima handles my account and he never answers a phone (phone apparently doesn't work). He takes up to 3 days to respond to an email. Paid my vehicle in full on 21.01.2021. Was contacted on 28.01.2021 and asked to check the VIN and engine number on the vehicle as the information on their system does not correspond with NATIS. They phoned me back on 29.01.2021 and asked for the information, but I told them I need confirmation from them that I did not pay for the wrong vehicle. Was informed their manager would contact me on 31.01.2022. Never received a call. Emailed Henry on 31.01.2022 and informed him the Natis information is correct and they must supply paid up letter and Natis documentation by no later than EOB 02.02.2022 and inform the right department of the Vin and engine number information. Only response from Henry is on 01.02.2022 when he rep**** on my email, asking for them to assist me, but did not include the correct department.