MFC paid up account.

More than a month ago after really struggling to pay my bakkie I eventually was able to pay the full outstanding amount as given to me by the consultant who worked with my account. Since then I have been struggling to get my "paid up letter" and connected to that the papers for my vehicle. I have called them numerous times only to be transferred up to eleven times per call with absolutely no joy and none of the promised e-mails ever came through despite me confirming and listening to 11 consultants spelling my email address. I have never ever worked with such *********** people and I am sure not one person before me has paid an account with MFC in full. I have even traveled to the nearest Nedbank branch and tried to get help but after sitting "in line" for more than an hour I left. This business is not only pathetic they are absolutely useless.