MFC only cares about profits not customer satisfaction

They don't even deserve a 1 star @Hellopeter, you should make zero an option on the rating) cos that is what I will give MFC for their customer service and intelligence. 2 weeks ago, I received a notification on my banking app to approve a Debi check for my MFC debit order which I did approve. However, on the 31st of July 2023 my debit order did not go off for the very first time since November 2021 (which is when the vehicle was bought). I called MFC to enquire as to why my debit order didn't go off and the person, I spoke to couldn't answer me. she said give it a day or 2 it can still go off. I waited 2 days and called back again and still no answer as to why my debit order didn't go off. they said they will check and get back to me. In the meantime, I started receiving letters from the collections department for non-payment and I was notified that I am being charged interest for each day that my account is in arrears. I then emailed a complaint to the complaints department and was allocated a person (Julaine Miles) to look into my complaint. He/she rep**** on Monday the 7th of August 2023 to say that they have asked the collections dept to look into it as well. Julaine also advised me to check with my bank (Capitec) because they believe that the debit order might have been blocked by Capitec because he/she can't find anything wrong on their side. I called my bank, and they informed me that MFC didn't even attempt to take the debit order on the 31st or any other day after that for that matter. I then informed Julaine and to date have not received a response. But this morning I received a call from a Masia in the collections department to let me know that I am in arrears and that there are consequences for being in arrears. needless to say, by this point I am so furious that I went berserk on her and slammed the phone down on her. Is it just me or has customer service hit an all-time low in SA? I am seriously contemplating legal action against MFC. If anyone has experienced anything similar, please contact me and let's take action. They shouldn't be getting away with treating hard-working law-abiding citizens like we don't matter and most importantly there should be consequences for their actions or lack thereof. *** Regina Iyer Definitely will NOT recommend MFC to anyone. They hire clueless and inefficient staff and MFC doesn't take accountability for their ***** ups.