MW
Michael W

1 reviews | Active since Aug 2014

27 Feb 2017, 15:59

MFC not responding or giving feedback

<p>I have sent numerous emails to your department over and over again but gotten no reply or feedback.</p> <p>I recently purchased a car from a dealership 4 months ago and it was financed by MFC, but my car has been sent in 7 times and spent 3 accumulative months in the dealership. </p> <p>I wanted to return the car and get financed for another instead because the car was defective and clearly problematic.</p> <p>Everytime I phone the call center, they keep telling me to send an email and not willing to help further, and after numerous emails enough is enough. Is anybody reading emails anymore???</p>

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Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply28 Feb 2017, 08:18
Official

Good morning Mr. William

Please note that a formal complaint was logged on your behalf to the dealer. I will provide details to you privately of the Resolution specialist dealing with your complaint, so you can make a follow up directly with him.

Kind regards

Louis Masilo

MW
Michael W's update01 Mar 2017, 15:39
Reviewer Update

I emailed you guys including your resolution specialist, no reply. Even tried phoning the resolution specialist, no answer. I phoned the complaints resolution department, they don't have a record!!!!!!

Contacted the dealer, was told finance could not be arranged because of payment problems??? I have paid every installment without fail so what payment problems???

I want to hear from MFC itself what the issue is as I've been given the run around.