MFC not following due processess (Vusi Sithole)

Item: Motor Finance Corporation
Rating: 1
Author: Nompilo N

I am writing this email as an unhappy client after how I have been treated by MFC my account is currently 2 months in arears and the bank has already issued a section 123 letter of demand secondly there have refered my account to an external debt collection agency I tried to speak to Vusi Sithole on several account occasions he never responds to my emails and even when I call it's either he's in meeting or the phone goes unanswered he has done nothing to try and assist me I did get hold of him today in which he said they is nothing that can be done it's over. My account should still be with the bank n not with external debt collector I also sent an email to Nedbank complaints I have not received any response from anyone ... MFC is just in a rush to take legal action and refuse any form of communication with the client they will just tell you it's over.

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Nompilo N's updateReviewer Update

19 Aug 2021, 14:50

I have not been assisted or received any form of communication from the bank ... I only got 2 missed calls from this number *** time of the call 12.54 and 12.55 when I checked my messages it was a lady who said ‘akasebenzi uyifunelani naleyo arrangement ngoba akasebenzi’ in a very rude tone I think she unaware that the call was recording I don’t know who she was sharing that information with for all I know it can be a third party. That is my personal financial information that she shared accidentally I demand to know her details and she should not delete any recording on her side as well The FSP is in breach of private and confidentiality and as a result I am going through a lot of distress and embarrassment as I do not know who she was sharing my information with

Nompilo N's update19 Aug 2021, 14:50

Reviewer Update