MFC NOT ASSISTING RETRENCHED CLIENTS

HELLO PETER PLEASE HELP ME TO GET ASSISTANCE IN MY MATTER.

I have been retrenched and obviously knew that I couldn't pay my car installment for the month of June as we got the news on the 9th of June that we will be retrenched, however I've already started making plans on the 8th of June I spoke to a consultant that advised me I need to send all documentation in order for MFC to assit me. The documents required was a motivation letter, cover letter yo confirm that my car is still insured and a letter from my work place confirmed retrenchment. I've been dealing with them ever since however I just haven't received any feedback. I kept calling the MFC call centre almost everyday to ask why I haven't received any feedback. The one consultant advised that I haven't attached my I.D number so they can't assit me I then resent another email with my I.D number however I still didn't get any feedback, I then called back and asked why I haven't received feedback, another consultant advised that my cover letter is encrypted I advised them to use my I. D number as I resent an email with my I. D number. The consultant advised me that he will advise the relevant department to use my I. D number. I still haven't received feedback and decided to call back at this point I started taking the consultants names, I then spoke to Kelly Smith from the client service call centre department on the 20th of June and she promised me that it will be resolved, I advised her that I can send her another letter the work plane sent which was an an updated letter from my workplace (creditors) while on the phone call with her she confirmed she received the email however a few days after she still didn't get back to me, she said I could email her if I haven't received feedback, I sent her an email but there ws no reply. I called again and spoke to Pule Gomolemo she said that I need to send an email stating for how many months I'd like to halt my installments for I sent the email and she confirmed she received it. She promised me feedback before close of business day however I still haven't received feedback, today which is the 24th of June I spoke to Thuli Dlamini and she advised that none of my requests have been dealt with, I Just thought to myself wow how *********** have all the other consultants been, she promised me that it will be dealt with. I've been dealing with this matter for weeks and nothing has been done!!!! This is unacceptable as no one assisted me in this matter!!! I need answers amd assistance please!! I tried doing this well in time before my next debit order date. When it's my debit order date and I don't pay my car then I'll be held accountable after many attempts to seek for assistance!!!