MFC no ownership and no client centricity at all!!!!!

I decided to take out a service plan with nedbank MFC since i already have my vehicle financing with them.

The shocker i received when i was sent an amendment to my finance agreement with them. My interest on the loan is increased by just under R5000.00.

No one had informed me or sent me a quote on how, taking out a service plan with them would affect my. When i asked them to cancel, they send me a document to complete. When i call, Nedbank has the audacity to tell me that it is a 3rd party who i took up this service plan and it is their responsibility to inform me.

I called NEDBANK to get the service plan and It is their responsibility to protect their client. Passing the buck is what annoys me the most.