LV
Liezl V

1 reviews | Active since Oct 2020

06 Oct 2020, 09:33

MFC - no humanity

I received a 3 month holiday period from MFC, due to COVID 19. I am still not back at work full time and only received enough income to pay rent, food and provide for my son as I am a single Mom. Beginning of September I receive a call from a Mariska women that claims she is from MFC and they are coming to collect my vehicle. I explained the situation, also got in contact with MFC, after receiving extremely rude service, they did not want to accept an arrangement - full outstanding amount or my car. This was then tracers hired by MFC. I refused and still tried to make arrangements for the outstandings as it was promising that I would return full time in October - today is the first time back at the office. We are still not getting full salaries as it is worked out according to sales targets. MFC then accepted that I pay R2000 - even got a sms confirming this. I paid R500.00 and my UIF paid out the next day (which I did not have a crystal ball to predict) so I paid another R2500.00. I actually paid R1000 more than the agreed amount. After this, a gentlemen showed up at my gate this morning (on my way to my first day back and dropping my son off at school). He wanted to enter the property to take pictures of my vehicle and I refused. So he kept on being very unprofessional saying he will force entry if that is what it takes. So as I opened the gate to drive out, he ran in and started taking a video. I feel absolutely violated. What does MFC say - they received the R2500 a day late and sent out the attorneys.

I have been a customer for more than 10 years and never missed a single installment. It was agreed that my holiday period be extended to 6 months so I was one installment behind - R2600 which I paid R3000 so I am up to date. This was the worst experience I had in my life, being harrassed by tracers non stop, being violated and a guy taking videos of me and my child from DP Attorneys. I did not ask for COVID to happen nor did I ask for the UIF to be held back. It is revulting to see what this world and the people walking on this earth is becomming. No service, no care, just money. MFC, I am ashamed to call myself a customer as I did not receive this treatment from any of my creditors!

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply07 Oct 2020, 11:11
Official
Dear Liezl Valentin

We acknowledge receipt of the complaint.

Robin Geduld will be in contact with you to address your complaint.

Kind Regards
Client Value Management