MFC - no care for customer service.

I have been trying to get a hold of MFC via telephone and emails for over a two months now. I have been in contact with them regarding my paperwork for my vehicle that has been paid up in full. The contact person that I have dealt with is "care center and Selina Rahube. I have send through all my details with all the relevant documents to receive MY car paperwork. My husband has passed away and the car was in his name, and I informed them of my situation and I have even send the original statement from MFC with all the details and account number and still they don't assist reason being "can't find ID".

This is my last resort as I do not know what to do going forward.