MFC NEDBANK useless!!!

I’m am fed up with this *********** company. A few weeks ago I posted a report on Hello Peter regarding the problems with MFC I demanded statements from them for the entire 2019. I haven’t received any statements this year. The following employees of MFC sent me e-mails regarding the report: Sanele, Mohamed, an anonymous person from PFM Support and an anonymous person from Multi Media Contact Centre. All of them kept going in circles, not attending to the problem. One said I must register on the website. THE ORIGINAL COMPLAINT WAS THAT I AM NOT ABLE TO ACCESS THE WEBSITE. The website just kept on saying there is already a person with my details on the website I need to contact admin. Another person indicated that I needed to contact Self Service@ MFC.co.za. by sending “S” together with my ID no. I did that. The response from that e-mail was that there is no active account on that ID no on their system. So my original suspicion was spot on. I have been paying thousands of rands for a number of years into the MFC account and some ******* employee is *****ing my money every month. Hence that’s why MFC is not able to produce any statement to me. Any advice where do I go next for assistance???? Needless to say I stopped all payments to MFC before statements are produced.